FAQs

At Federal Signal we are here to help. Find answers to some of our commonly asked questions. Didn't find what you were looking for? Call or email Customer Service to get a prompt answer to your question.

1-800-446-6809 / 1-708-534-3400 or Send us an e-mail
Customer Support Hours: Monday-Friday, 7am–6pm CST

Search Tip: Select a Product Category to help narrow FAQ's to pertain to the products you are interested in.

How can I sign-up for all the latest Federal Signal news?

If you don't want to miss out on any of our exciting news be sure to sign-up here.

How can I get my Federal Signal product serviced?

You can search for your closest Service Center on our website.

I'm updating an old controller to a new UV, but want to use the old siren head. Do you have upgrade kits?

We sure do. Here is a list of the various kits for the UltraVoice Controller.

DSA-UV-KIT (for DSA2 & DSA3)
DSA4-UV-KIT (for DSA4)
DSA5/6-UV-KIT (for DSA5 & DSA6)
EOWS-UV-RETRO
MOD-UV-KIT

My FS-MWIN software does not seem to be working. What could be causing this?

The most common issue is a “flag adapter” that is incorrectly plugged into the radio DB9 port P1. The “serial adapter” should be plugged into the computer and the telephone cable should be plugged into the lower telephone port JP7. The flash adapter is only used to update the hex code (similar to bios). The second most common issue is trying to program new boards with old software or vice versa.

How do I find out the status of my RMA (Return Merchandise Authorization)

Have your RMA number ready and call the appropriate department:

Police, Fire/EMS and Work Truck - 1-800-433-9132 or 1-708-534-3400
Warning, Mass Notification, and Security Systems - 800-548-7229.

How do I rush my repair to the repair facility?

First, be sure you have received an RMA # by calling our Customer Care Center at 800-548-7229. Once you receive a faxed confirmation of your RMA, ship your repair UPS Red, and we will return it UPS Red. Request a rush. The following will cause a delay in processing your return: no RMA, RMA form is incomplete, the repair was sent to the factory instead of the instructed location.

What should I do if I received my equipment and it was damaged in shipping?

The shipping policy is as follows:

If the shipment is signed for by the recipient and found to be damaged, then the recipient is responsible for placing a claim with the shipping company.
If the shipment is refused by the recipient due to damage, then Federal Signal is responsible for placing a claim with the shipping company

What happens to concerns and issues received by the Customer Care Center?

All phone calls and actions are logged into our database. This database is very detailed, and is used to identify issues and improve processes. Common issues and questions will be put on the web. The Customer Care Center will create quality issue reports and engineering change requests when necessary. When a proposed solution is not satisfactory, we generate a customer issue report.

How do I contact you with questions?

Our Contact Directory can direct you to the department you are looking for, or you can send us an email using the following Contact Us Form.

My Federal Signal product needs service. Who do I contact?

Contact one of our Customer Support Representatives at 708-534-4756 to obtain a Return Materials Authorization (RMA) and additional return instructions.

What is the Warranty for my Federal Signal product?

You can find our full warranty on the following pages: https://www.fedsig.com/SSG-Warranty

How many messages from the Selectone Library can be stored on the TM33?

The TM33 is capable of storing one message. Any tone or message from the Selectone library (see 'Where can I download a sound file?') can be recorded to the TM33.

Where can I download a sound file?

Sound files are available for most audible products. To hear an audio file, click an icon in the Sound Files section on the product's Description tab.

Three libraries of sound files available for download: Sound File Index, Selectone Library and UTM Library. These libraries can be found in the Technical Support section of our website. Click Technical Support from the main menu bar and select the library you wish to view from the drop down menu.

How can I find my local Federal Signal distributor?

The Federal Signal representative that covers your area can direct you a distributor close to you. Visit our Where to Buy page in the Contact Us section for contact information.

Who can I contact to obtain pricing and availability for a product or service part?

See our Where to Buy for your local Federal Signal representative.

I'm interested in a product that is made up of multiple components or modules. Where can I find help on which components to order?

The Order Info tab on our product pages includes a 'Special Considerations' section that will tell you what options to consider before placing your order. This webpage also include a listing of accessories that are available.

How do I purchase service parts or replacement bulbs?

Contact your local Federal Signal representative or one of our Customer Support Representatives at 708-534-4756. To locate your representative: From the main menu bar choose Contact Us, then click the Locate Representative link. Enter your zip code and click the 'Search By Zip' button to display the contact information.

Where can I find information on replacement bulbs or lamps?

Information on replacement bulbs and lamps can be found in the service parts listing on the 'Parts' tab in the catalog section of our website or in the service parts listing in the product's instruction manual.

Also refer to the "Strobe Tube and Lamp Identification" chart on our website. From the main menu bar choose Technical Support, then click Technical Documents from the drop down menu.

Where can I find a listing of the service parts for my Federal Signal product?

A list of recommended service parts can be found on the 'Parts' tabs in the Catalog section of our website. Also refer to the instruction manual shipped with your product.

Where can I find a wiring diagram, installation or mounting diagram for my Federal Signal product?

These diagrams can be found in the instruction manual shipped with your product or downloaded from the Resource Library on our website.

How can I get a replacement instruction manual?

Instruction manuals are available for download from our website from either the Resource Library or each product page has all the manuals pertaining to that product listed under resources, near the bottom of the page.