Frequently Asked Questions

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The most common issue is a “flag adapter” that is incorrectly plugged into the radio DB9 port P1. The “serial adapter” should be plugged into the computer and the telephone cable should be plugged into the lower telephone port JP7. The flash adapter is only used to update the hex code (similar to bios). The second most common issue is trying to program new boards with old software or vice versa.

Have your RMA number ready and call the appropriate department:

Call – 800-548-7229.

First, be sure you have received an RMA # by calling our Customer Care Center at 800-548-7229. Once you receive a faxed confirmation of your RMA, ship your repair UPS Red, and we will return it UPS Red. Request a rush. The following will cause a delay in processing your return: no RMA, RMA form is incomplete, the repair was sent to the factory instead of the instructed location.

The shipping policy is as follows:

1. If the shipment is signed for by the recipient and found to be damaged, then the recipient is responsible for placing a claim with the shipping company.
2. If the shipment is refused by the recipient due to damage, then Federal Signal is responsible for placing a claim with the shipping company.

All phone calls and actions are logged into our database. This database is very detailed and is used to identify issues and improve processes. Common issues and questions will be put on the web. The Customer Care Center will create quality issue reports and engineering change requests when necessary. When a proposed solution is not satisfactory, we generate a customer issue report.

Our Mass Notification Market team can direct you to the department you are looking for, or you can send us an email using the Contact Us Form.

Contact one of our Customer Support Representatives at 708-534-4756 to obtain a Return Materials Authorization (RMA) and additional return instructions.

You can find our full warranty on the SSG Warranty page

The TM33 is capable of storing one message. Any tone or message from the Selectone library (see ‘Where can I download a sound file?’) can be recorded to the TM33.

The Federal Signal representative that covers your area can direct you to a distributor close to you. Visit our Where to Buy page in the Contact Us section for contact information.

See our Where to Buy for your local Federal Signal representative.

Instruction manuals are available for download from our website from the Resource Library, or each product page has all the manuals pertaining to that product listed under resources, near the bottom of the page.