Frequently Asked Questions
At Federal Signal we are here to help. Find answers to some of our commonly asked questions. Didn’t find what you were looking for? Call or email Customer Service to get a prompt answer to your question.
Call us 1-800-775-7621 / 1-708-587-3587 or Send us an e-mail
General Questions
Looking to replace a competitor’s product with the equivalent Federal Signal model? Click here. Simply select the competitive brand and enter their part number. You can search using a partial number, but we recommend using a complete model number for a more accurate match.
Contact our Technical Support Team if you need further assistance. Call 1-708-587-3587 or email [email protected].
Yes! You can access invoices for the past 12 months by logging into your Account and going to My Account > Invoices.
Yes! The user will need to be approved and added by your company account admin. If you do not know the account admin for your organization, you can contact our Customer Support Team at 1-708-534-4756 or [email protected] and they will be happy to help.
If you are an account admin, you can add a user when you are logged into your account. Select My Profile > My Users > View all users. In the top right-hand corner, select +ADD A USER.
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Visit our Where to Buy to locate a representative near you or contact our Customer Support Team at 1-708-534-4756 or [email protected].
Use this link to download our Replacement Lamps Reference Guide. This will help you select a replacement bulb for your Federal Signal product. If you have any additional questions, contact our Customer Support Team at 1-708-534-4756 or [email protected].
Available repair parts are located on the bottom of the product web page or the instruction manual, which can also be found on the product web page.
Once completed, return the form to [email protected].
A copy of your certificate can be emailed to our Customer Support Team at [email protected].
The preferred browser for our website is Google® Chrome®.
Product Returns and Technical Support
All products returned must be accompanied by a Returned Merchandise Authorization (RMA) number. You can contact our Customer Support Team at 1-708-534-4756 or [email protected] to request a RMA number.
Please have your RMA number ready and contact our Customer Support Team at 1-708-534-4756 or [email protected].
You can contact our Customer Support Team at 1-708-534-4756 or [email protected] for assistance.
Our warranty on almost all of our products is 5 years. You can find our full warranty on the SSG Warranty page.
Please contact our Technical Support Team at 1-800-755-7621 or 1-708-587-3587 or [email protected].
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