Service Department

Need assistance with a product or solution? Our Service department
is available either by phone, fax or email.

Hours: Monday - Friday, 7am - 5pm CST

Phone: 1-800-433-9132

Fax: 1-800-343-9706

For technical assistance, email empserviceinfo@fedsig.com

To order service parts, email PSSServicePartsOrdering@federalsignal.com

Our service team is here for you:

Nick Manuel - National Service Manager

Patty Matthias - Service Specialist

Carol Baron - Service Clerk

Bill O'Connell - Technical Support

Tom Lanvoght - Technical Support

Patrick Williamson - Technical Support



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Service Centers
To better serve you, Federal Signal has qualified Service Centers in your neighborhood. Simply click here to find a Service Center near you.

Installation Manuals
For your convenience, our installation manuals are available on-line. Search by both product category and name or by manual number.

Parts Breakdown
Federal Signal parts lists and breakdowns are available on-line. Simply search by both product category and name or by document number. 

Parts Prices
If you already know your part number, click here to enter find parts pricing and contact us to order.

Lamp Replacement Guide
For your convenience, strobe and halogen replacement lamps can be purchased using our on-line store. For a quick search, we call out our most commonly requested lamp replacements.

Returning a Product
Before returning a product to Federal Signal, call 800-264-3578 or 800-433-9132 to obtain a Returned Merchandise Authorization number (RMA number). Also, please be prepared with the following information to expedite the process. 

Terms and Conditions / Warranty
Click for our most current terms and condititions along with our limited warranty.

Service Bulletins
For immediate customer service, Service Bulletins are available to help reconcile the issue on hand.